Privacy Policy

The personal information we collect depends upon how you interact with Triple C.

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Mailing, billing, or service address
• Information submitted through website forms
• Information regarding products or services you request
• Communications you send to us
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, we and service providers acting on our behalf may automatically collect certain information about your visit, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring and exit pages
• Dates and times of visits
• Website interactions
• General geographic information derived from an IP address
• Cookie identifiers and similar technical information

We may collect this information through cookies, server logs, analytics technologies, pixels, tags, and similar technologies.

We may process personal information for purposes including:

• Responding to questions and inquiries;
• Providing information about our products or services;
• Preparing estimates or quotes;
• Scheduling and providing requested services;
• Communicating with customers and prospective customers;
• Processing transactions, where applicable;
• Providing customer service;
• Maintaining customer and business records;
• Operating and maintaining our website;
• Understanding how visitors interact with our website;
• Improving our website, products, and services;
• Measuring the effectiveness of our marketing;
• Protecting against fraud, unauthorized activity, and security threats;
• Enforcing our agreements and policies;
• Complying with applicable laws and legal obligations; and
• Protecting the rights, property, and safety of Triple C, our customers, and others.

We seek to limit our collection of personal information to information reasonably necessary for the purposes for which it is collected.

Triple C may use cookies and similar technologies to operate the website, understand website usage, remember user preferences, improve website performance, and measure marketing effectiveness.

Third-party services used on our website may also use cookies or similar technologies. Depending upon the technologies implemented on the website, these may include analytics, advertising, website hosting, security, or other service providers.

Your browser may allow you to block, limit, or delete cookies. Disabling certain technologies may affect the functionality of portions of the website.

We may share the following categories of personal information when reasonably necessary for the purposes described in this Privacy Policy:

• Contact information, such as name, email address, telephone number, and address;
• Customer or prospective-customer information;
• Information submitted through website forms;
• Transaction or service-related information;
• Internet, device, and website-usage information; and
• Communications and other information you voluntarily provide to us.

We do not share every category of information with every third party.

Depending upon our operations and the services you use, personal information may be disclosed to:

• Website hosting and technology providers;
• Analytics providers;
• Customer relationship management providers;
• Email, telephone, and communications providers;
• Payment processors, when applicable;
• Advertising and marketing service providers;
• Contractors and vendors providing services on our behalf;
• Accountants, attorneys, insurers, and other professional advisers;
• Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law; and
• Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Service providers receiving information on our behalf are expected to use information for the purposes for which it was provided and subject to applicable contractual and legal requirements.

Triple C does not sell personal information for monetary consideration.

If our practices materially change, we will update this Privacy Policy and provide notices and opt-out mechanisms where required by applicable law.

Triple C may use advertising or analytics technologies to understand the effectiveness of advertising and market our services.

Certain privacy laws may characterize some advertising activities involving information shared across different businesses, websites, or applications as “targeted advertising” or similar processing.

Where applicable law provides you with a right to opt out of targeted advertising, you may exercise that right using the privacy-request method described below.

Triple C does not intentionally request sensitive personal information through its general website contact forms unless the information is reasonably necessary for a particular service or transaction.

Under Kentucky law, sensitive data may include certain information revealing racial or ethnic origin, religious beliefs, a mental or physical health diagnosis, sexual orientation, citizenship or immigration status; genetic or biometric information used to uniquely identify an individual; precise geolocation information; and personal data collected from a known child.

Where the KCDPA applies, Triple C will obtain consent before processing sensitive data when consent is required by law.

To the extent the KCDPA applies to Triple C and your personal information, Kentucky residents may have the right to:

Confirm and access:

Confirm whether we process your personal data and access that data, subject to applicable exceptions.

Correct:

Correct inaccuracies in your personal data.

Delete:

Request deletion of personal data provided by or obtained about you.

Data portability:

Obtain certain personal data you previously provided to us in a portable and readily usable format where technically practicable and applicable.

Opt out of targeted advertising:

Opt out of processing personal data for targeted advertising.

Opt out of sale:

Opt out of the sale of personal data.

Opt out of certain profiling:

Opt out of profiling in furtherance of decisions producing legal or similarly significant effects concerning you.

These rights are established by KRS 367.3615.

Triple C will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

To exercise an applicable privacy right, please contact Triple C at:

Email:

sales@triplec.services

Subject Line:

Privacy Request

Please identify the privacy right you wish to exercise and provide sufficient information for us to identify the information associated with you.

We may request additional information reasonably necessary to verify your identity and protect your information against unauthorized disclosure.

You are not required to create a new account to submit a privacy request.

Where the KCDPA applies, Triple C will respond to an authenticated request without undue delay and generally within 45 days. When reasonably necessary due to the complexity or number of requests, the response period may be extended once for an additional 45 days, provided we notify you during the initial response period and explain the reason for the extension.

Applicable KCDPA information is provided without charge up to twice annually per consumer, subject to the exceptions permitted by law.

If Triple C declines to take action on an applicable KCDPA privacy request, we will provide the reason for the decision and instructions for appealing it.

You may submit an appeal using:

Email:

sales@triplec.services

Subject Line:

Privacy Request Appeal

Please identify the request being appealed and, if possible, provide the date of the original request.

Where required by the KCDPA, Triple C will respond to an appeal in writing within 60 days of receiving it and provide an explanation of the action taken or not taken.

If an appeal is denied, we will provide an available method through which you may contact the Kentucky Attorney General to submit a complaint.

Triple C maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, loss, misuse, alteration, or disclosure.

Our safeguards are intended to be appropriate to the nature and volume of information being processed.

However, no internet transmission, electronic system, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information.

We retain personal information only for as long as reasonably necessary to accomplish the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, comply with applicable laws, resolve disputes, and enforce our agreements.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal requirements.

Triple C’s website and services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13 through our general website.

If we learn that personal information has been collected from a child under 13 in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

Our website may contain links to websites or services operated by third parties.

Triple C does not control the privacy, security, or data-handling practices of third-party websites. This Privacy Policy applies to Triple C’s practices and not independently operated third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

If you provide contact information to Triple C, we may use that information to:

• Respond to your inquiry;
• Communicate about requested or existing services;
• Provide transactional or service-related information; and
• Send marketing communications where permitted by applicable law.

You may unsubscribe from promotional email communications using the unsubscribe mechanism contained in the communication, when available, or by contacting us.

Opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications.

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;
• Respond to lawful governmental requests;
• Investigate fraud or security incidents;
• Enforce our agreements or policies; or
• Protect the rights, property, safety, or security of Triple C, our customers, or others.

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, data-processing practices, or applicable law.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.